Troubleshooting
Solutions related to troubleshooting WebTitan Cloud
WebTitan Cloud uses DNS to filter web requests. Use the Windows nslookup tool to test if filtering is working. You will need: A website address for a ...
Wed, 31 Jul, 2019 at 11:37 AM
This can occur when you first setup WebTitan Cloud. The most common cause is cached DNS entries which can be cached on your local PC or DNS server. To c...
Wed, 31 Jul, 2019 at 11:43 AM
As WebTitan Cloud blocks/allows requests at the domain level, it's possible to create whitelists of domains that are allowed regardless of categorizati...
Wed, 31 Jul, 2019 at 11:59 AM
In Troubleshooting > Diagnostic Tools > DNS Lookup, put the following in for the Hostname: @resolver1.opendns.com myip.opendns.com What is r...
Mon, 1 Jun, 2020 at 2:10 PM
If the WebTitan Cloud Dynamic IP Agent doesn't to update WebTitan Cloud when the Dynamic IP changes, check the following Check the config.ini file...
Fri, 12 Jun, 2020 at 12:10 PM
For the Secure Connection to work in DNS Proxy (Troubleshooting tab), your firewall needs to allow TCP ports 8822 and 9099 to the following: support-...
Fri, 14 Aug, 2020 at 3:55 AM