Troubleshooting

Solutions related to troubleshooting WebTitan Cloud

Testing with nslookup
WebTitan Cloud uses DNS to filter web requests. Use the Windows nslookup tool to test if filtering is working. You will need: A website address for a ...
Wed, 31 Jul, 2019 at 11:37 AM
Access granted to sites that should be blocked
This can occur when you first setup WebTitan Cloud.  The most common cause is cached DNS entries which can be cached on your local PC or DNS server.   To c...
Wed, 31 Jul, 2019 at 11:43 AM
Whitelisting sites
As WebTitan Cloud blocks/allows requests at the domain level, it's possible to create whitelists of domains that are allowed regardless of categorizati...
Wed, 31 Jul, 2019 at 11:59 AM
How to find the Public IP of a DNS Proxy
In Troubleshooting > Diagnostic Tools > DNS Lookup, put the following in for the Hostname: @resolver1.opendns.com myip.opendns.com What is r...
Mon, 1 Jun, 2020 at 2:10 PM
If WebTitan Cloud Dynamic IP Agent isn't working, check the Tasks "Configure for:"
If the WebTitan  Cloud Dynamic IP Agent doesn't to update WebTitan Cloud when the Dynamic IP changes, check the following Check the config.ini file...
Fri, 12 Jun, 2020 at 12:10 PM
DNSProxy Support Connection Requirements
For the Secure Connection to work in DNS Proxy (Troubleshooting tab), your firewall needs to allow  TCP ports 8822 and 9099 to the following: support-...
Fri, 14 Aug, 2020 at 3:55 AM